How to Follow Up on Unpaid Invoices Without Being Annoying

Most unpaid invoices aren't from people who refuse to pay -- they're from people who forgot. A simple follow-up schedule fixes this. Send a reminder at 7 days, a second reminder at 14 days, and make a phone call at 21 days. Stick to this system for every invoice and you'll watch your accounts receivable shrink dramatically.

PrecisionOps invoicing tracks payment status and aging, so you can see at a glance which invoices are overdue and by how long. Customers with access to the customer portal can view their invoices and pay online, which removes another layer of friction. Make it easy for people to pay you and most of them will.

The biggest mistake small shops make is letting invoices sit for 60 or 90 days before following up. By then, the customer has mentally moved on from the job. Follow up early, follow up consistently, and collect what you've earned.